Products

Shipping Policy

• Free shipping within NCR (National Capital Region).
• For deliveries outside NCR, standard courier rates will apply.

Return & Refund Policy

• You may request a return or exchange within 7 days of receiving your order, provided the item is unused, in its original packaging, and with proof of purchase.
• Refunds will be processed once the returned item has been inspected and approved.
• Shipping fees (if any) for returns will be shouldered by the customer unless the item received is defective or incorrect.

Warranty Policy

• All products come with a 1-year warranty covering factory defects and malfunctions under normal use.
• Warranty does not cover damages caused by misuse, accidents, unauthorized modifications, or normal wear and tear.
• To claim warranty service, kindly present proof of purchase and contact our support team for assistance.

How to Request a Return or Warranty Claim

• Email us at sales@1wan.ph with your order details.
• Our team will review your request and provide instructions for returning the item or availing of warranty service.
• Replacement or refund will be processed once the item has been received and inspected.